Refund policy

Snack Daddy USA  does NOT accept returns for candy, drinks or food items. 

If you have any concerns with your order, please contact us at support@snackdaddyusa.com within 7 days of receiving your order. 

We have made every effort to display as accurately as possible the colors and images of our products that appear on snackdaddyusa.com. We can not guarantee that your display will show the color accurately. 

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Snack Daddy USA. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

We are not responsible for any damage or lost packages caused by any of our couriers. 

When the weather is warm to your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 82°F (28°C), Chocolate may melt in transit. Unfortunately, we cannot be held responsible for any temperature-related damages caused during shipping. By purchasing these chocolates, you acknowledge that you're aware of the melting risks. If you would like to add an additional layer of protection to your chocolate items you can purchase an ice pack and insulated mailer.

Orders have an estimated processing time of 2-3 business days but this can rise during high volume periods. Please note that any order that contains chocolate purchased on Thursday, Friday, Saturday or Sunday will be shipped out the following Monday. This is to further protect your chocolate from melting at a mail facility. 

Order cancellations are subject to a 20% restocking fee in order to cover labor, time spent and the cost of products being off the website during busy periods. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any question at support@snackdaddyusa.com.